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Crisis After Crisis: Dispatchers Carry the Mental Weight of Every Call

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Crisis After Crisis: Dispatchers Carry the Mental Weight of Every Call

Season 2025 Episode 23 | 3m 0s | CC

In Durango, Colorado, 911 dispatchers deal with the stress of high-pressure calls, multitasking, and the emotional toll of life-or-death situations. With PTSD rates higher than police officers, the Durango Emergency Communications Center prioritizes mental health support and training. Though recognized as first responders in Colorado, they’re still not federally acknowledged.

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