Frequently asked questions

As with all nonprofits in Colorado, Rocky Mountain Public Media must send donation acknowledgment letters by January 31 each year to comply with IRS guidelines. The letters include donor names, contribution dates/details, and information regarding goods or services and related good faith estimates/fair market value(s). 

Please note for one-time donations, the thank you letter you received after your donation was made does act as your tax acknowledgement letter for that donation. Monthly or sustaining donations are added up at the end of the calendar year and are sent by January 31, per IRS guidelines.

While inquiring about your tax acknowledgement letter, please consider that yours may have already been sent or may be in process. That said, should you need a replacement for any reason we will happily provide one! Respectfully, our ask is that you make your request only once, as multiple messages only add to the volume/backlog of similar requests that our staff and volunteers must work through during this busy time of year.

We appreciate your patience and understanding, and we certainly thank you for your generous support!

Some of our communications are sent out in large batches and have to be prepared in advance of when some Member’s renewal date hits. You may also have received a renewal notice in error due to a technical issue with our mail system. Please accept our apologies for any confusion this may have caused.

If you feel your Membership is indeed in good order and have questions about some communication you received, please contact us so our team can reach out to you and make sure our records are accurate and up to date.

To update your payment method with us, we offer three convenient options:

1. Online: Visit our Member Portal, where you can securely enter your new details for your existing recurring donation.

2. Call Us: You can reach us at 844-537-3391, and we’ll assist you in updating your information over the phone.

3. No time now but want to speak with someone? Feel free to send us an email and we will get back to you ASAP.

You could do anything with your unwanted vehicle, so thank you for thinking of us! You and your car or truck have gone a long way together, and this donation will go a long way supporting RMPBS!

We work with one non-profit organization, CARS (Charitable Adult Rides & Services), to facilitate donations of this type and make everything simple and convenient. To get started or learn more about donating your vehicle, please visit the following link: RMPBS Vehicle Donation Information.

While RMPBS leaves the details of donations of this type to our partner CARS, we are here for you every step of the way so if you have any questions before-hand or need further assistance, please feel free to contact us.

Rocky Mountain Public Media is a 501(c)(3) nonprofit organization, so your donation is tax-deductible. RMPBS Passport is a member benefit and not available for purchase, so there is no fair market value. If you chose a thank-you gift with your donation, only some of your donation is tax-deductible. Please see your donation receipt for details.

To update your payment method or increase your donation for your recurring donation, visit our Member Portal, where you can securely enter your new details for your existing recurring donation.

For all other modifications to your membership, including cancellation, please contact us to update your information.

You can update your contact information and view your donation history. If you are a sustaining member (have a recurring donation), you can update your payment information and choose to increase your donation. 

You can view donation history by year but cannot get an official tax receipt. If you are a sustaining member, tax receipts are mailed to you annually in January. You receive an official tax receipt after any one-time donation. If you still need assistance or are missing a receipt, please contact us.

You can update important information easily without having to contact us. We strive for short wait times in replies but get a large volume of inquiries. This portal allows donors to quickly and easily update some of their basic, key information on their own without having to reach out to us and wait for a response. This helps lower the volume of inquiries we get improving the experience for those who still need to reach out to us to get their needs met. 

You can visit our website at rmpbs.org. Go to the “Support” tab in the menu at the top of the site. Click on “Member Portal” in the dropdown. 

Or visit donate.rmpbs.org/user. 

Yes, you need to use the email address you used at the time of donation. Please locate your donation receipt to identify the correct email address. If you are unsure which email address is correct, you can contact us to get the correct one. 

When accessing the portal for the first time, you will need to create a new account with the email address associated with your donation.   

To create a new account: 

1. Access the Member Portal. 
2. Click the "New User/Forgot Password" button at the top. 
3. Enter the email address associated with your donation. 
4. You’ll receive an email from "CDP <postmaster@mg.rmpbs.org>" that has a link to "reset the password". 
5. Click the link in that email and you’ll be taken to a landing page that has a "Log in" button. 
6. Click the "Log in" button. 
7. Enter a password in the "Password" field and enter it again in the "Confirm password" field. 
8. Click the "Save" button at the bottom. 

You can see if you are an active member or not in the portal, but if you’d like to confirm that you are eligible for the RMPBS Passport benefit, please visit the Passport Lookup site and enter your email address. To activate your RMPBS Passport benefit, please visit the Passport Activation site and enter your activation code. Please check your email for your activation code or contact us if you don’t have it.  

The Member Portal is solely for managing your contact information, viewing donation history and updating sustaining (recurring) gift information. To learn more about RMPBS+ and streaming, visit our streaming page. To make a donation, please visit our donation form. For any other inquiries including thank-you gift questions, please contact us.

For every show we broadcast, we must acquire both the broadcasting and streaming rights to make it available. In some cases, we are unable to secure these rights due to another media company having exclusive rights or because of prohibitive financial costs.

The availability of streaming rights can also vary in terms of duration and timing. Some shows are only available to us during the broadcast season, while others we cannot make available to our viewers at all.

This list is pretty fluid. If you encounter a show where only clips, trailers, or general references are available, it indicates that we don’t currently have the streaming rights for that show.

There’s a ton of quality programming available on RMPBS+, so if you don’t see what you were looking for, we hope you look around a bit and find something you didn’t know you’d enjoy!

Our website appearance sometimes changes, but you can always find our programming schedule and monthly E-Promo viewer guide online.

If you have questions about a specific program or are looking for a little extra guidance, send us a message at connect@rmpbs.org and we will get back to you as soon as we can. (RMPBS works hard to ensure our program schedule is timely and accurate, however life happens, and program listings are subject to change).

You can download the E-Promo primetime calendar or highlights guide by clicking the download button in the banner at the bottom of each. Once downloaded you can print or send the file to someone else.

Thank you for reaching out and sorry to hear you are having issues with our signal. We hope the following information will be useful:

If you are using a TV hooked up to an antenna, make sure it is aimed at the tower closest to your location.

We also suggest that you perform a “double rescan” to refresh your TV’s tuner memory. It’s possible your TV and tuner may have accrued some internal “conflicts” that are contributing to the problems you are seeing, and this will allow your TV to reset and accept any changes from updated encoding equipment.

To do a “double-rescan”, first remove your antenna cable from your TV and perform a channel scan using the internal menu selections on your TV. Then hook your antenna cable back onto your TV and perform a second channel scan. This should refresh your tuner with the latest configuration information.

Some other questions we would have if the information above does not address your issue are:

• What TV set brand you are using and how it is hooked up?
• Do you have an over-the-air antenna hooked up directly to your TV or are you watching us through a third-party device such as a separate tuner, satellite, or cable box?
• If you are using an OTA antenna, is it located indoors, in your attic or on a mast outside, and is it pointed in a direction towards our antenna that affords you the strongest signal possible?

We believe in the importance of bringing all perspectives to the table and want a Colorado where everyone feels seen and heard, and we want to hear from you!

Have a comment or question about some programming at RMPBS? Please send it to connect@rmpbs.org

RMPBS believes in celebrating other cultures and traditions different from our own to have cross cultural communication and we recognize that everybody views the world from their own cultural lens that may differ depending on one’s culture.

While RMPBS does not produce or own the majority of the programming we air, we do proudly stand behind our content and believe PBS continues to provide top quality content that is available to all Coloradans, and your opinion matters!

While we may not respond to your message personally, we do read them and appreciate you reaching out and letting us know how you feel!

RMPBS is pleased to support local, independent filmmakers. We are continually on the lookout for high quality content created by or about Coloradans.

RMPBS welcomes submissions of completed programs from local producers. Please review the following process, guidelines, and technical requirements, and submit your project to us online via the Submissions Form.

There is no limit to the number of devices you can be signed into at one time. But we do ask that you keep the account with RMPBS Passport access within your immediate family to prevent security issues.

All RMPBS streaming videos are available only within the United States due to the streaming rights PBS holds.

The RMPBS Passport library currently offers members more than 1,000 episodes from popular shows like American Experience, American Masters, ANTIQUES ROADSHOW, NATURE, NOVA, and MASTERPIECE. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including Great Performances, Austin City Limits, and a rotating selection of films from Ken Burns. More shows are being added all the time.

You can watch on RMPBS+ which is available on many devices. Watch RMPBS+ online or visit our RMPBS+ page to see what devices you can download the app on.

Before you can use your new RMPBS Passport member benefit, you must first activate your benefit.

Within 48 hours of making your donation, you will receive an email from RMPBS with a four-word activation code and an activation link to click on to the email address you used to make your donation. These codes are unique for each member, but each will follow the same format, such as apple-house-river-sleep or lion-coyote-ostrich-badger.

Click on the activation button in the email to enter your code or enter your code at the Passport Activation Page. Codes will be auto-capitalized when entered but are not case-sensitive.

Check your junk for emails from connect@om.rmpbs.org. Still don’t see it? Try requesting an activation email with our Passport Lookup Tool.

If two business days have passed and you still have not received activation instructions, please contact us.

If your Membership is current, then you can log in with the email address associated with your Membership on our website, the PBS app or RMPBS+.

If you need to reset your password, you can do so on the password reset page.

For helpful information, including screenshots, on how to set up your member account, please visit our Passport Help page.

If you need additional assistance, you can reach Passport Tech Support service at 1-855-782-0628, available for evening and weekend assistance.

If you continue have trouble, send us an email at connect@rmpbs.org and we will get back to you as soon as we can.

A donation of $5/month or $60/year makes you eligible for the RMPBS Passport member benefit. You can make a donation through our online donation form or by calling 303-892-6666.

You must have a sustaining monthly donation of at least $5/month, or you must donate at least $60 annually to continue to receive the RMPBS Passport benefit.

Once you donate you will be sent an activation code to activate your benefit and start streaming!

Yes, you will need an email address to access your account and receive important emails for activating your benefit.

Once you’ve activated your RMPBS Passport benefit, you just need to sign in or create an account on RMPBS+ with the same email address you used to donate and activate. Once you are logged in, the system will automatically allow you to watch content available with RMPBS Passport.

Access RMPBS+ online or learn how to download the app.

No, the RMPBS Passport benefit can only be linked to one account, which is identified by the email address you used to donate and sign in.

To check if you are eligible for the RMPBS Passport member benefit, please use the Passport Lookup Tool.

Be sure to use the same email address you used when you donated. If your email address is linked to a PBS station membership or benefit, you will receive an email with information about your Passport benefit.

If you do not receive an email, the email address you have entered into the lookup tool is not linked to a membership or benefit. Please try submitting an alternative email address into the lookup tool, or contact us to inquire about your membership and benefit.

You can use our Passport Reset Tool to change the email address associated with your member benefit.