Frequently asked questions
Get answers to frequently asked questions about RMPBS Passport.
The PBS Passport library currently offers members more than 1,000 episodes from popular shows like American Experience, American Masters, Antiques Roadshow, Nature, NOVA, and Masterpiece. In addition to these signature series, the library is full of public television’s acclaimed arts, science, history, and lifestyle programs; including Great Performances, Earth a New Wild, Austin City Limits, and a rotating selection of films from Ken Burns. More shows are being added all the time.
Available Passport videos can be found in the Episodes or Specials section of select shows. Some shows may only offer shorter clips and previews instead of episodes. Passport videos are designated by a blue "compass rose" icon.
Currently, PBS Passport content is available on the following devices:
- Desktop computers and laptops via PBS.org using the latest versions of Chrome, Firefox, Safari, and Microsoft Edge.
- iOS devices (iPhone and iPad)
- Android smartphones and tablets
- Apple TV
- Roku
- Chromecast
- Amazon Fire TV and Fire Stick
- Android Smart TVs
- Samsung Smart TV (2017 models and newer)
- VIZIO SmartCast TV
- Google TV Streaming Devices and TVs
- Comcast Connect TV Devices (Comcast X1 Box, Comcast Flex Box, Xfinity Xumo Stream Box)
This list will continue to expand to new platforms and additional devices over time.
If you are using Passport on a desktop computer or laptop, the following browsers are supported. We recommend ensuring that your browser is running the latest version available:
You can make a donation through our online donation form or by calling 303-892-6666. A donation of $5/month or $60/year makes you eligible for the RMPBS Passport benefit.
You must have a sustaining monthly donation of at least $5/month, or you must donate at least $60 annually to continue to receive the RMPBS Passport benefit.
Once you donate you will be sent an activation code to activate your benefit and start streaming! See more information about activation below.
Before you can use your new PBS Passport membership benefit, you must first activate your benefit.
Within 48 hours of making your donation, you will receive an email from RMPBS with a four-word activation code and an activation link to click on to the email address you used to make your donation. These codes are unique for each member, but each will follow the same format, such as apple-house-river-sleep or lion-coyote-ostrich-badger.
Click on the activation button in the email to enter your code or enter your code at the Passport Activation Page. Codes will be auto-capitalized when entered but are not case-sensitive.
Haven't received an activation code yet? Check your junk for emails from connect@om.rmpbs.org. Still don't see it? Try requesting an activation email with our Passport Lookup Tool.
If two business days have passed and you still have not received activation instructions, please contact us.
Passport activation video
Check your junk for emails from connect@om.rmpbs.org. Still don't see it? Try requesting an activation email with our Passport Lookup Tool.
If two business days have passed and you still have not received activation instructions, please contact us.
If your Membership is current, then you can log in with the email address associated with your Membership on our website or the PBS app.
If you need to reset your password, you can do so here: https://account.pbs.org/oauth2/send-reset-password/
For helpful information, including screenshots, to connect Passport to your TV, please visit this link: Passport Help.
If you need additional assistance, you can reach Passport Tech Support service at 1-855-782-0628, available for evening and weekend assistance.
If you continue have trouble, send us an email at connect@rmpbs.org and we will get back to you as soon as we can.
For security purposes, only RMPBS has access to your membership information and billing.
Please contact us to update your information.
Apologies for the inconvenience (we know that can be annoying).
Sometimes our systems get out of sync, but we are here to help. If you believe your Membership is in good order and you are unable to access RMPBS Passport, please send a message to: connect@rmpbs.org
We will respond as soon as possible and address your issue so that you can get back to enjoying the programming you love.
We hope you find that Passport offers a vast array of quality programming, but not everything that PBS has ever aired or produced is available (although that would be AMAZING!) This is because PBS and RMPBS do not own most of the programming we air.
For every show we broadcast, we must acquire both the broadcasting and streaming rights to make it available. In some cases, we are unable to secure these rights due to another media company having exclusive rights or because of prohibitive financial costs.
The availability of streaming rights can also vary in terms of duration and timing. Some shows are only available to us during the broadcast season, while others we cannot make available to our viewers at all.
This list is pretty fluid. If you encounter a show where only clips, trailers, or general references are available, it indicates that we don’t currently have the streaming rights for that show.
There’s a ton of quality programming available with RMPBS Passport, so if you don’t see what you were looking for, we hope you look around a bit and find something you didn’t know you’d enjoy!
We believe in the importance of bringing all perspectives to the table and want a Colorado where everyone feels seen and heard, and we want to hear from you!
Have a comment or question about some programming at RMPBS? Please send it to connect@rmpbs.org
RMPBS believes in celebrating other cultures and traditions different from our own to have cross cultural communication and we recognize that everybody views the world from their own cultural lens that may differ depending on one’s culture.
While RMPBS does not produce or own the majority of the programming we air, we do proudly stand behind our content and believe PBS continues to provide top quality content that is available to all Coloradans, and your opinion matters!
While we may not respond to messages personally, we do read them and appreciate you reaching out and letting us know how you feel!
Any RMPBS member who donates at least $5/month or $60/year. Use the Passport Lookup Tool to see if you are already eligible. Contact us if you have questions about your membership benefits.
Yes, you will need an email address to access your account and receive important emails for activating your benefit.
Once you've activated your RMPBS Passport benefit you just need to sign in to your PBS Account that uses the same email address you used to donate and activate. Once you are logged in the system will automatically allow you to watch content available with RMPBS Passport.
No, the RMPBS Passport benefit can only be linked to one PBS account. Household members can share login credentials.
There is no limit to the number of devices you can be signed into at one time. But we do ask that you keep your RMPBS Passport access within your immediate family to prevent security issues.
All PBS streaming videos - including titles with RMPBS Passport - are available only within the United States due to the streaming rights PBS holds.
If you’d like to switch your Passport benefit to a different account, just use our Passport Reset Tool.
Yes. Rocky Mountain Public Media is a 501(c)(3) nonprofit organization, so your donation is tax-deductible. RMPBS Passport is a member benefit and not available for purchase, so there is no fair market value.
To see if your RMPBS Passport membership has been activated, please use the Passport Lookup Tool.
Be sure to use the same email address you used when you donated. If your email address is linked to a PBS station membership or benefit, you will receive an email with information about your Passport benefit.
If you do not receive an email, the email address you have entered into the lookup tool is not linked to a membership or benefit. Please try submitting an alternative email address into the lookup tool, or contact us to inquire about your membership and benefit.
No, the RMPBS Passport benefit can only be linked to one PBS account. Household members can share login credentials.